Terms & Conditions

Last updated: June 2026

1. About us

DriveCraft Driving School Ltd ("DriveCraft") is a DVSA-registered driving school, company number 16303689, registered at 39 Gold Street, Northampton, NN1 1RS. By booking a lesson or using our website you agree to these terms.

2. Booking & payment

  • Lessons are confirmed only once payment is received (or a reservation is accepted by the instructor).
  • Block bookings are non-refundable once lessons have commenced, except in exceptional circumstances approved by management.
  • Block bookings must be used within 6 months of purchase. Any unused lessons after 6 months are forfeited with no refund.
  • Refunds for unused lessons in a block (within 6 months) may be issued minus a £10 admin fee per lesson already taken.
  • Unused hours may be transferred between students with prior written agreement from DriveCraft management.
  • Prices are stated in GBP. DriveCraft Driving School Ltd is not VAT registered — all prices shown are the total amount payable.
  • Payment is processed securely via Stripe. DriveCraft does not store card details.

3. Cancellation policy

  • 48+ hours notice: Full refund or lesson credit
  • 24–48 hours notice: 50% lesson credit
  • Less than 24 hours / no-show: Full lesson charge — no refund or credit
  • Lessons cancelled with less than 48 hours notice are non-refundable.
  • Refunds take 5–10 business days to appear on the student's statement.
  • DriveCraft reserves the right to cancel lessons due to instructor illness, vehicle issues or adverse weather. A full credit or reschedule will be offered in these cases.

4. Eligibility

  • Pupils must hold a valid provisional driving licence for the category being taught.
  • Pupils must be at least 17 years of age (16 for automatic mopeds — not offered).
  • Pupils must inform the instructor of any medical conditions that may affect their ability to drive, and must meet DVLA eyesight standards.

5. Test booking

Pupils are responsible for booking their own practical driving test directly through the DVSA website (gov.uk/book-driving-test). DriveCraft instructors are no longer able to book tests on pupils' behalf. Instructors will advise when they consider a pupil ready for their test.

6. Conduct

DriveCraft operates a zero-tolerance policy for abusive, threatening or discriminatory behaviour toward instructors or staff. Lessons may be terminated immediately and no refund will be given in such circumstances.

7. Liability

All DriveCraft vehicles are fully insured for tuition purposes. DriveCraft's liability is limited to the cost of lessons paid. We are not liable for any indirect or consequential loss, including test fees, time off work, or travel costs arising from cancelled or failed tests.

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

9. Complaints

If you are unhappy with any aspect of our service, please contact us first so we can resolve it:

We aim to acknowledge all complaints within 2 business days and resolve them within 14 days. If you remain unsatisfied, you may contact the DVSA or seek independent mediation.

10. Changes to these terms

DriveCraft may update these terms at any time. The current version is always published on this page. Continued use of our services constitutes acceptance of the current terms.

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